Best Ways to Manage Agent Idle Time

A high rate of idle time is an indicator that something's wrong in your organization: It's the mark of lower productivity and higher staffing costs.
Reduce hold time and mitigate call spikes with Fonolo's innovative call back software for the contact center.

Best Field Service Management Software (Top 8 in 2024)

Omni Channel Pilot: Interruptible Capacity – UnofficialSF

Employee Monitoring Software - SoftActivity Monitor

A Guide To Call Center Metrics

What is Idle Time? Maintenance Metrics

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How to Analyze Call Center Data - LiveVox

How to Prevent Call Center Idle Time

How to Track Time Employees Spend Away From the Computer (Idle Time)

How to Manage Contact Center Agent Idle Time - KOVACorp