8 Customer Service Role Play Scenarios (+ Scripts to Master)

Check out these challenging customer service scenarios and find out how to teach your staff to handle these scenarios through role-playing.

Roleplay, Overview, Types & Ideas - Video & Lesson Transcript

14+ Script Writing Templates - DOC, PDF

10 Customer Service Role Play Scenarios [+Scripts to Master Them]

Sample role-play scenarios.

Angry Customer Role Play - With a partner, brainstorm several “angry customer” scenarios. From the - Studocu

8 Customer Service Role Play Scenarios (+ Scripts to Master)

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Go-To Scripts for 16 Tricky Customer Service Scenarios

9 Customer Service Role Plays