Idle Time, Outsourcing Glossary

Idle time, comparable to waiting time, is the period of time when an employee, machine, or commodity is available but is unproductive.

The Power of BPO Analysis: Maximizing Efficiency and Performance - LiveVox

Call Center Vocabulary Glossary

A to Z of call center terminology - CloudTalk

100 Must Know Call Center Terminologies - Elision

MIL-HDBK-1379-4 - U. S. Army Training Support Center

What is Call Centre Outsourcing?

Workforce Management Terminology: A Comprehensive Guide

Dictionary of Project Management Terms, PDF, Agile Software Development

Work Order Management, Technology Glossary Definitions